Two Way Radios In The Service Industry … Are They Worth It?

Two Way Radios In The Service Industry … Are They Worth It? The service industry today remains a competitive market for all businesses involved. This includes everyone in the hotel, casino, public entertainment, and restaurant industry. All of these markets have increased pressure to provide the best in customer satisfaction. Without top quality customer service and attention to detail, your clients will quickly seek out your competitors and leave you wondering what went wrong. Two way radios are rapidly becoming a must have item for the service industry. Business owners have quickly realized how two way radios assist them in providing fast customer service, and allow them to more effectively manage their employees. The following are a few examples of how radios are used in the service industry today. Casinos have always been a very lucrative industry. With deep pockets and a deep customer base, this billion dollar industry must provide the best in high end security and customer satisfaction. There are several ways that two way radios can be utilized in a casino. First and foremost, security crews need to have access to2 way radios. It is imperative that the people keeping you and your money safe in a casino be able to communicate with each other. This allows for better coordination in case of emergency and proper security dispersal throughout the casino. In addition, two way radios can inform security of someone caught cheating. It is impossible for the men and women walking around the casino to catch everything, but the eye in the sky never lies. With quick radio communication between camera operators and security staff, a security officer can be sent straight to the perpetrator. In a casino everyone wants to be the “big winner”. When someone hits a jackpot this requires multiple people to be notified and respond. Since most casinos are in some way attached to a hotel, you need to be able to communicate with proper hotel management. This allows for coordination with security, the cashier and casino management to correctly handle large payouts. This eliminates the hassle of running around the facility looking for the correct people to handle the situation. Two way radios make it possible for communication in a matter of seconds, getting the right information to the right people and keeping everything on schedule. This leads us into the hotel industry. With hotels managing employees covering everything from room cleaning to shuttle services, fast reliable communication is a necessity. When managing a cleaning crew, it is much more efficient to be able to send your staff to the rooms that need to be available right away. By outfitting the cleaning crew with two way radios it makes it much easier to radio to the basement laundry room when extra towels, shampoos, and soaps are needed. This avoids multiple up and down trips resulting in lost valuable cleaning time when you are trying to turn a room for another customer. Also many hotels offer a shuttle service to and from airports. In larger tourist areas, hotels will also offer a shuttle service to and from local hot spots and restaurants. By placing a radio in the shuttle vehicle, it is much easier to dispatch your drivers to the appropriate location, rather than them having to come back to base to get each assignment. In many cases, you can even use one network of radios for all hotel staff. This is referred to as a truncated system. This lets each part, i.e. security, shuttle dispatch, and so on have their own line so to speak. It also allows them to dial into other lines so you do not have chatter from housekeeping on the security line, and vice versa. Golf courses are a place that you may never consider to be a service industry, but it has many uses for a two way radio. Huge with public entertainment, two way radios need to be utilized to keep a staff in sync. By outfitting your employees with radios, from grounds crew, sales staff, and managers it will make the excuse of not being able to find someone a thing of the past. You can have your two way radio system wired to work with your irrigation system, making it much easier for your grounds crew to activate the watering apparatus without ever having to go back to the club house. Once maintenance is done, the sprinklers are activated. In the club house if there is a discrepancy over a price or questions about stock, you do not have to leave your customer while you get the information you need. In the food preparation area, you can call the manager of the golf course and let them know when you are running low on stock. No more sending a letter and hoping they get the message. Speaking of food service, restaurants are another prime example of a place where two way radios can be used. By linking your hostesses and bus boys with radios, this will allow a hostess to know the moment a table is clean and ready to go back into service. Again, it makes communication with management very easy. Instead of having to track down the manager when a customer has a problem, the manager can be contacted and told where and what the problem is. This allows management to know the problem and form a solution before ever meeting the customer. By placing a radio in the kitchen you can instantly let servers know when you are out of the special of the night. This creates less hassle for your wait staff when they give out the specials to customers. This avoids having to come back to inform the customer that you are out of a particular item and disappoint the patron. Repairmen are yet another prime example of a service industry that could become more effective with the use of two way radios. More cost effective than a cellular phone, a two way radio would put you in touch directly with other technicians in your company. If a problem arises that you do not have an answer for, you are instantly in touch with other minds that can help. It puts you a button push away from dispatch eliminating the need to wait thru telephone busy signals to find out where you are headed next. This saves valuable company time and allows for more service calls to be achieved in a work day. The uses of two way radios are limitless in the service industry no matter what you are offering your clients. It is just a matter of finding the system that best fits your needs and putting it into service at your place of business. For all your two way radio needs, look no further thanwww.myradiomall.com. Myradiomall.com outfits businesses with the best selection of 2 way radios to make the most of your services.

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For all your two way radio needs, look no further than www.myradiomall.com. Myradiomall.com outfits businesses with the best selection of 2 way radios to make the most of your services.

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